Choose an installer who studies risk and building, provides a transparent proposal, demonstrates applicable authorisation and plans acceptance, documentation, maintenance and cybersecurity. The customer retains codes, owner accounts and data.
Key points
- Check official authorisation lists.
- Require scenarios and zones.
- Define ownership of codes and accounts.
- Put maintenance and exit terms in writing.
Regulatory content reviewed on 8 September 2026. Check official sources for your specific situation.
Professional framework
Belgian alarm and camera activities fall under private-security rules.
Check the appropriate BeSafe list using legal company name and activity.
- Legal name
- Company number
- Authorisation
- Personnel
- Conditions
Survey quality
A good provider asks about use, hours, flows, risks and operators.
They measure difficult areas and state limitations.
- Purpose
- Plans/visit
- Scenarios
- Limits
- Priorities
Read the proposal
Require equipment, quantities, areas, labour, licences, tests and documentation.
Compare identical scope and recurring costs.
| Criterion | Evidence | Risk | Question |
|---|---|---|---|
| Scope | Plan/zones | Blind spots | Covered? |
| Equipment | Category/reference | Unclear substitutions | Support? |
| Services | Test/training | Extra cost | Included? |
| Recurring | Licence/SIM | Incomplete budget | Termination? |
| Handover | Codes/accounts | Lock-in | What do we receive? |
Cybersecurity and data
Ask about passwords, MFA, segmentation, updates, remote access and backups.
Document storage, retention, encryption and export.
- Customer owner
- Named access
- MFA
- Updates
- Storage
Acceptance
Test scenarios, failures, recording, export and access.
Document results, reservations and training.
- Function
- Failure
- Training
- Reservations
- Validation
Maintenance
Ask for contractual hours, response, visits, batteries, updates and parts.
Separate warranty, preventive and corrective service.
- Hours
- Response
- Preventive
- Corrective
- Parts
Independence and exit
Receive codes, owner accounts, users, plans and configuration backup.
Define maintainer change, export and cloud termination.
- Codes
- Accounts
- Export
- Subscription
- Remove access
FAQ
How is authorisation checked?
Use official BeSafe lists with the company’s legal name.
Should selection be based on brand?
No. Survey, installation, cyber and maintenance matter too.
Should the customer receive codes?
BeSafe describes handover requirements for necessary alarm installer codes.
What should be tested?
Zones, scenarios, faults, recording, export and user rights.
